NJ TRANSIT Refund Policy for Bus, Light-Rail, and Rail

Ticket Refund Request Update

Due to the overwhelming volume of requests, processing times have increased to fulfill requests. NJT has processed refund requests for expired tickets for more than 1.2 million customers. We are working as quickly as possible to fulfill refunds and apologize for any inconvenience. We appreciate your patience as we complete this work.

Need assistance with your NJ TRANSIT ticket refund request? Call our dedicated hotline at 1-800-648-0215 between 7AM and 4PM and our team will be happy to provide information and guide you through the refund process.

One-Way & Round-Trip Tickets

• See the NJ TRANSIT refund policy for eligible unused tickets.

10-Trip Tickets

• Entirely unused 10-Trip Tickets will be refunded at the purchase price.
• For partially used discounted 10-Trip Tickets, the applicable one-way fare will be deducted from the purchase price for each ticket used. 
• If you purchased your 10-Trip Ticket in the NJ TRANSIT Mobile App, please submit your refund in the app by clicking the My Tickets tab, swiping left on the 10-Trip Ticket, and selecting Refund.
• Ticket agents will refund 10-Trip Tickets in person, with cash, if the following conditions are met:
  • Tickets were sold by an NJ TRANSIT ticket agent or issued by an NJ TRANSIT ticket vending machine. 
  • Tickets were purchased with cash.
  • Identification required for cash refunds: driver’s license, state-issued non-driver’s ID, government photo ID, or passport.
  • Bus tickets sold by a commissioned ticket agent must be presented for refund at the location where originally purchased. 
• 10-Trip Ticket refund requests must be mailed if purchased with a credit or debit card at a ticket vending machine or ticket window. Refer to the information below. 

Monthly & Weekly Passes

• Monthly and Weekly Passes submitted for refund before the start of the validity period will be refunded at the purchase price. 
• Deductions apply after the start of the validity period: two full One-Way fares are deducted from the value of the pass for each business day.
• Pro-rated refunds may be available for Monthly and Weekly Passes, depending on the date purchased and the date a refund is requested.
• If you purchased your Monthly or Weekly Pass in the NJ TRANSIT Mobile App, please submit your refund in the app by clicking the My Tickets tab, swiping left on the Monthly or Weekly Pass, and selecting Refund. 
• If you did not purchase your pass in the app, refund requests for Monthly and Weekly Passes can be submitted at a Ticket Window, Customer Service Office, or sent via mail - the date of postmark will be considered the submission date. 

Mailed Refund Requests

• Mail to:

• Refund checks will be mailed to customers within six weeks from the day that the Refund Department receives the request. 
• Refunds will be issued as a credit to the card account used to purchase the pass/tickets for card sales and as an NJ TRANSIT check for cash sales.
  • Please do not write your card number on the refund request form.

Mobile App Tickets

All unused NJ TRANSIT Mobile App tickets purchased prior to June 1, 2024, that remain unused on August 1, 2024, will be automatically converted to a credit in the amount of the unused one-way tickets in the customer’s electronic wallet in the NJ TRANSIT Mobile App. Customers do not need to take any action to receive this credit. 

MyTransit Wallet can be found within the payment methods section. 

• To reach ‘Payment Methods’, tap More from the menu at the bottom of the screen. 
• You may need to login to your account, then select MyTransit Wallet from the menu. 
• The 'Recent Activity' tab shows your account balance, deposit amounts, ticket purchases, and refunds. 
• The MyTransit Wallet balance is also displayed on the ‘Payment Type’ screen during checkout, simply tap 'Buy Tickets,' make your selections, then tap 'MyTransit Wallet' from the Payment Type screen.

Refunds for Ticket Vending Machine Malfunctions

• In the event of a Ticket Vending Machine malfunction, an adjustment receipt will be issued from the machine. This receipt should be mailed to any address above.
• If no adjustment receipt is issued, report the malfunction by writing to the same address. 
• Alternatively, you can call 1-800-315-8986 and report the problem. Please be sure to provide the location and Ticket Vending Machine number which can be found on the front of the machine. 

Other Notes

• Courtesy tickets will not be refunded and cannot be used as credit towards purchasing another ticket.
• If you purchased or received your pass from a third-party provider such as Health Equity, Edenred, or TransitChek, you must process your return with that company and return your pass to them as directed. NJ TRANSIT does not issue refunds for passes purchased through third-party providers and you should not return your pass to NJ TRANSIT. 
• For inquiries, please call NJ TRANSIT Customer Service at (973) 275-5555.