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NJ TRANSIT TO RAIL CUSTOMERS: HOW ARE WE DOING?

Recruitment Begins For Online Customer Satisfaction Survey (e-Panel)

NEWARK, NJ, AUGUST 1, 2002 -- Beginning August 5, NJ TRANSIT will relax its off-peak round-trip ticket hours in response to customer requests. The Corporation also will lift the travel restrictions placed on senior citizens 65 and over and people with disabilities to allow them to travel all day at a reduced price.

"This rollback will allow seniors and people with disabilities to travel all day at more than half off the regular fare, and will trim peak hours so more people can utilize off-peak discounts," said NJ TRANSIT Board Chairman and State Transportation Commissioner Jamie Fox. "This new policy reflects the McGreevey Administration's commitment to improve travel options for New Jersey residents."

"This is about listening to our riders and about giving our customers more travel flexibility throughout the day," said NJ TRANSIT Executive Director George D. Warrington. "The adjustment to the off-peak round-trip ticket hours will give our customers 32 more trains to choose from, and lifting fare restrictions for seniors and people with disabilities gives them more choices when traveling on NJ TRANSIT."

Off-Peak Ticketing:

  • Under the new schedule, customers will be able to use off-peak round-trip tickets all hours except weekday mornings between 6:30 a.m. and 9:30 a.m., and evenings between 4 p.m. and 7 p.m. based on New York arrival and departure times. Customers who arrive and depart from Hoboken or Newark should consult public timetables for specific train restrictions.

Senior Citizens 65+ and People with Disabilities:

  • Persons aged 65 and older and passengers with disabilities will be able to travel on NJ TRANSIT trains at reduce

    NEWARK, NJ, August 1, 2002 -- NJ TRANSIT launched today the recruitment phase of its Internet-based Rail Customer Satisfaction survey (e-Panel), the most ambitious market-research endeavor in its 23-year history.

    The Corporation plans to register nearly 15,000 of its 110,500 daily rail customers this month for the campaign that will begin in early September. NJ TRANSIT has hired an independent research firm to handle recruitment and data collection to ensure confidentiality. Patrons can expect to see recruiters registering customers at rail stations and onboard trains this month.

    Recruited customers will be asked to fill out a brief survey online four times -- once every quarter for a 12-month period. When taking subsequent surveys, participants will be given their responses from the previous survey. Quarterly surveys will allow NJ TRANSIT to track trends, changes and improvements in satisfaction throughout the year.

    "This initiative represents Governor McGreevey's commitment to improving the quality of the commute for thousands of New Jersey residents," said State Transportation Commissioner Jamie Fox. "This effort will create a venue where NJ TRANSIT customers themselves can affect change and improve the public transportation system."

    "From on-time performance to our cleaning programs and public address systems, we want to do things better," said NJ TRANSIT Executive Director George D. Warrington. "We intend to be the premier customer-focused transportation system in the nation."

    Valuing customer feedback is part of the Corporation's back-to-basics approach, which focuses on safety, reliability and state-of-good-repair.

    In addition to having their collective voices heard, survey participants will receive periodic reports revealing what other rail customers think about NJ TRANSIT's service. To register for the online survey, patrons can go to www.surveycafe.com/epanel to get started.

    NJ TRANSIT is the nation's largest statewide public transportation system providing more than 761,000 daily trips on 238 bus routes, two light rail lines and 12 commuter rail lines. It is the third largest transit system in the country with 163 rail stations, 27 light rail stations and more than 17,000 bus stops linking major points in New Jersey, New York and Philadelphia.

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    d fares at any time.

  • A NJ TRANSIT reduced fare ID or Medicare Card will still be required in order to receive the reduced fare.
  • It is important to note that the restrictions on seniors ages 62 to 64 will not change. Those seniors will continue to be eligible for the reduced fare on weekdays, and all day Saturdays, Sundays and State holidays, except for peak period trains shaded in NJ TRANSIT rail timetables.

For further information, riders in North Jersey can call NJ TRANSIT between 6 a.m. and midnight at 1-800-772-2222 or at 973-762-5100 from out of state. In South Jersey, riders may call NJ TRANSIT between 6 a.m. and 10 p.m. at 1-800-582-5946 or at 215-569-3752 from Pennsylvania. For persons with hearing impairments, the number is 1-800-772-2287. Information is also available on the Internet at www.njtransit.com.

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 761,000 daily trips on 238 bus routes, two light rail lines and 12 commuter rail lines. It is the third largest transit system in the country with 163 rail stations, 27 light rail stations and more than 17,000 bus stops linking major points in New Jersey, New York and Philadelphia.

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