NJ TRANSIT Refund Policy for Unused Tickets
Beginning August 1, 2024, NJ TRANSIT will refund all unused one-way bus, rail, and light rail tickets purchased prior to June 1, 2024. This refund policy will also apply to rail 10-Trip tickets, which is equivalent to 10 one-way rail tickets purchased in a single transaction.
Beginning August 1, 2024, and continuing through December 31, 2024, customers can use the methods below to request a refund on any unused one-way or rail 10-Trip tickets purchased prior to June 1, 2024.
Tickets purchased between June 1, 2024, and June 30, 2024, must be used by July 31, 2024, and will not be eligible for refunds. Tickets purchased beginning July 1, 2024, are subject to NJ TRANSIT’s 30-day expiration policy.
For information on NJ TRANSIT’s general refund policy, click HERE.
For information on NJ TRANSIT’s ticket expiration policy, click HERE.
How to Request a Refund
Paper Tickets: Customers should bring unused paper tickets purchased prior to June 1, 2024, to any NJ TRANSIT ticket office or ticket window. Customers will need to provide contact information and should have their receipts with them in order to expedite the refund process.
The ticket agent will document the number and type of tickets received and forward them to NJ TRANSIT’s Refund Department for verification and processing before issuing the appropriate refund. Refund processing is expected to take approximately three to four weeks.
Customers who do not have their receipt will be asked to provide contact information and, if the purchase was made using a credit card, the last four digits of that card, in order to have the money refunded to the credit card. Refunds will take longer to process for customers with no receipt or other transaction information.
Web Tickets: Customers should print out unused one-way tickets purchased on the web prior to June 1, 2024, but no later than July 31, 2024, and follow the above instructions for printed tickets.
Mobile App Tickets: All unused NJ TRANSIT Mobile App tickets purchased prior to June 1, 2024, that remain unused on August 1, 2024, will be automatically converted to a credit in the amount of the unused one-way tickets in the customer’s electronic wallet in the NJ TRANSIT Mobile App. Customers do not need to take any action to receive this credit. MyTransit Wallet can be found within the payment methods section. To reach ‘Payment Methods’, tap More from the menu at the bottom of the screen. You may need to login to your account, then select MyTransit Wallet from the menu. The 'Recent Activity' tab shows your account balance, deposit amounts, ticket purchases, and refunds. The MyTransit Wallet balance is also displayed on the ‘Payment Type’ screen during checkout, simply tap 'Buy Tickets,' make your selections, then tap 'MyTransit Wallet' from the Payment Type screen.
Important Note: Refund requests for unused one-way tickets and rail 10-Trip tickets will not be accepted for processing prior to August 1, 2024. Customers are strongly encouraged to use any remaining tickets they may have in their possession before that date.
For more information on our ticket policy and assistance with any questions, please contact our customer service team via the available methods listed at njtransit.com/contact. For questions on how our fare system works, please visit our website at njtransit.com/fares.
Customers are encouraged to subscribe to the latest updates via text messages and emails via My Transit Alerts, through the TRANSIT Mobile App (including customized push notifications), by visiting Travel Alerts & Advisories for the latest service-related information, or by following us at @NJTRANSIT or via your line-specific accounts on “X” (formerly Twitter).
For more information and language assistance, please call NJ TRANSIT Customer Service at (973) 275-5555 between the hours of 8:30AM and 5PM daily.