Title VI

Title VI of the Civil Right Act of 1964, as Amended


NJ TRANSIT operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964, as amended. Any person who believes she or he has been subjected to discrimination on the basis of race, color, or national origin, or wishing to obtain additional information regarding NJ TRANSIT's Title VI obligations, may contact NJ TRANSIT Customer Service at 973.275.5555. A complaint or inquiry may also be filed by writing to NJ TRANSIT Customer Service - Title VI, One Penn Plaza East, Newark, NJ 07105. A complaint must be filed within 180 days of the alleged discrimination.


The Americans with Disabilities Act of 1990 (ADA) is landmark federal legislation that opens up services and employment opportunities to the millions of Americans with disabilities. The ADA affects access to employment; state and local government programs and services; transportation, and access to places of public accommodation such as businesses, non-profit service providers; and telecommunications.

NJ TRANSIT complies with Title II [State and Local Government Activities and Transportation] that prohibits discrimination against people with disabilities in the provision of its services.

NJ TRANSIT complies with the requirements in Title II including the requirements for accessibility of newly purchased and altered vehicles, the accessible design and construction of new and altered facilities, and the provision of paratransit service where local fixed-route bus or local rail service is provided.


NJ TRANSIT is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, national origin, or disability as provided by Title VI of the Civil Rights Act of 1964, as amended, and the Americans with Disabilities Act.

NJ TRANSIT's Executive Director, senior management, and all supervisors and employees share direct responsibility for carrying out NJ TRANSIT's commitment to Title VI and the ADA. NJ TRANSIT's Office of Civil Rights (OCR) ensures accountability in this commitment, and supports all parts of the organization in meeting their respective Title VI and ADA obligations. OCR coordinates internally with all appropriate offices in the investigation of complaints of discrimination, and takes a lead role in responding to requests for information about NJ TRANSIT's civil rights obligations and operations.


In addition to Title VI and ADA, NJ TRANSIT complies with the below federal and state civil rights laws and is committed to providing its program and services without discrimination in accordance with:

  • Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability;
  • Title IX of the Education Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities;
  • Age Discrimination Act of 1975, which prohibits discrimination based on age; 
  • U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs;
  • New Jersey Law Against Discrimination which prohibits discrimination based on race, creed, color, national origin, nationality, ancestry, sex, pregnancy, breastfeeding, sexual orientation, gender identity or expression, disability, familial status (for housing), marital status, domestic partnership/civil union status, liability for military service, and in some cases atypical hereditary cellular or blood trait, genetic information, and age.

Civil Rights Complaints

If you wish to file a complaint of discrimination with NJ TRANSIT under Title VI (race, color or national origin), the ADA (disability), and/or other categories protected under the New Jersey Law Against Discrimination mentioned above, please contact NJ TRANSIT Customer Service at 973.275.5555, or use our online form.

NJ TRANSIT encourages the public to assert their right to be free from discrimination. Participating in NJ TRANSIT’s complaint process is protected from retaliation under all circumstances.

What Happens to my Complaint of Discrimination to NJ TRANSIT?

All complaints of discrimination received by NJ TRANSIT are routed to local area management for prompt investigation and resolution. All complaints received will be investigated, so long as the complaint is received within 180 days from the date of the alleged discrimination. NJ TRANSIT will provide appropriate assistance (online and otherwise) to complainants who are limited in their ability to communicate in English or require accommodation. Complainants under Title VI and ADA will be requested to leave contact information for follow-up about their complaints.

NJ TRANSIT aims to complete investigations into all complaints received, within 90 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint. NJ TRANSIT has a zero tolerance policy on discrimination and will take appropriate corrective measures in all instances where a violation of NJ TRANSIT's non-discrimination policy has been established.

Once a complaint investigation is complete, complainants will receive a notice of finding via their preferred/available mode of contact (phone, E-mail, U.S. post, etc.). If no contact information is provided, a note regarding the outcome of the investigation will be saved on file for a minimum of three years. Complainants can contact NJ TRANSIT Customer Service at any time to check on the status of their complaint.

Filing a Title VI Complaint Directly to the Federal Transit Administration:

A complainant may choose to file a Title VI complaint with the Federal Transit Administration by contacting the Administration at:

Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590

Further questions about NJ TRANSIT's Title VI and ADA Obligations

For additional information on NJ TRANSIT's non-discrimination obligations and other responsibilities related to Title VI and the ADA, please write to:

Office of Civil Rights
One Penn Plaza East
Newark, NJ 07105

If you would like further information on NJ TRANSIT's Accessible Services please click here.