NJ TRANSIT TO INITIATE NEW PERFORMANCE MEASURES TO PROMOTE INCREASED ACCOUNTABILITY AND TRANSPARENCY

⿿Scorecard⿝ initiative to go live on njtransit.com this summer

February 23, 2011
NJT-11-010

NEWARK, NJ — NJ TRANSIT Executive Director James Weinstein today announced plans to unveil at the March 9 Board of Directors meeting a new initiative that will provide the public with a measurement of how the corporation is performing.

The upcoming “Scorecard” initiative will use metrics to set corporate-wide standards of accountability and create transparency for the public, helping NJ TRANSIT make strategic decisions to maximize its resources as well as illustrating how the agency is managing its bottom line.  In addition, the Scorecard will show the agency’s strengths and weaknesses, providing clear insight into where NJ TRANSIT needs to improve in order to provide a greater return to the taxpayer.

“For the first time, the taxpayers of New Jersey and our customers alike will have a clear window into how we are performing,” said Weinstein.  “By committing to this effort, we will hold up the Scorecard as the standard by which we get measured by the people who use our system every day.”

NJ TRANSIT will launch the Scorecard in July to coincide with the corporation’s new Fiscal Year 2012.  Scorecard results will be reported and updated quarterly on njtransit.com. 

A system of metrics is currently in development to provide a baseline for measuring NJ TRANSIT’s performance in five areas:  customer satisfaction, safety and security, financial health, service accountability and workforce engagement.  The baseline will also incorporate information gathered from quarterly customer surveys, the first of which will be posted on njtransit.com in April and distributed to customers throughout the system.

“I am confident that this initiative will give us the ability to make meaningful management decisions on a daily basis and focus on what is most important, giving us a tie-in to the customer experience,” said Weinstein.  “As a public transportation agency, effective management comes from measuring ourselves in critical areas so that we can best serve our customers, who in turn provide the ultimate measure of our performance.” 

About NJ TRANSIT

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 895,000 weekday trips on 240 bus routes, three light rail lines and 12 commuter rail lines. It is the third largest transit system in the country with 165 rail stations, 60 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.