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farepay

FARE-PAY

Introducing FARE-PAY – The Smarter Way to Pay for NJ TRANSIT

FARE-PAY is NJ TRANSIT’s new fare card, offering a seamless and convenient way to pay for your rides.  This account-based fare card is reloadable and can be registered at the NJ TRANSIT Customer Portal for added benefits. Beginning April 19, FARE-PAY cards will be available at the following locations, with more to come.

Select NJ TRANSIT Bus Park & Rides 
  • Allwood
  • Mother’s
  • Willowbrook
  • Wayne/Route 23
Newark Light Rail Stations

LOAD – Add cash value, your monthly pass or 10-trip ticket to your FARE-PAY card and tap to travel.  FARE-PAY cards are available from Ticket Vending Machines (TVMs) in the locations listed above.

RIDE – FARE-PAY is available for travel across select NJ TRANSIT buses and Newark Light Rail—no need for exact change or individual tickets.

REPEAT – Your FARE-PAY card is durable and can be reloaded at TVMs in the locations listed above.
With FARE-PAY, you get flexibility, security, and ease of use. Whether you’re a daily commuter or an occasional traveler, FARE-PAY keeps your journey simple and stress-free.

Learn more below in our Frequently Asked Questions.

A picture of the fare card.

The Basics…

What is a FARE-PAY Card?

FARE-PAY is an NJ TRANSIT account based reloadable contactless card that allows you to load value or tickets/passes to pay your fare for NJ TRANSIT Bus and/or Newark Light Rail travel. 

Where can I get a FARE-PAY Card?

You can purchase a reloadable FARE-PAY card from NJ TRANSIT Ticket Vending Machines at all Newark Light Rail stations and at Allwood, Mothers, Willowbrook, and Route 23 bus park and rides.

How much is the FARE-PAY Card?

During this phase of the program there is no charge for the FARE-PAY card, however, please keep the card for future use.  

What tickets/passes can I add to my FARE-PAY card?

You can add Bus and Light Rail monthly passes and/or ten-trip tickets to your FARE-PAY card account.

How much value can I add to a FARE-PAY card?

You can add $5 to $500 of value to your FARE-PAY card in whole dollar increments.  The maximum value stored on a FARE-PAY card account at any given time is $500.

How do I use my FARE-PAY value on buses?

Simply tap your FARE-PAY card at the validator on board the bus and inform the operator of your destination to ensure the correct amount is charged.

How do I use my FARE-PAY value to travel on Newark Light Rail?

Simply tap your FARE-PAY card at the platform validator and a one-way adult fare will be deducted from your account.  You may have to show your FARE-PAY card to the Light Rail Inspector. 

Are reduced fares accepted when paying with the FARE-PAY card?

Yes, NJ TRANSIT accepts FARE-PAY for adult, senior/disabled one-way fares and Newark light rail underground fare. 

Newark Light Rail Customers: You must register your FARE-PAY card for the reduced fare or Newark Light Rail underground fare option, visit your online profile at the NJ TRANSIT Customer Portal. 

Bus Customers: You have the option to register your FARE-PAY card for the reduced fare or inform the bus operator when boarding that you are traveling with a reduced fare.

Where can I add tickets/passes or value to my FARE-PAY account?

You can add tickets/passes or value to your FARE-PAY account: online at the NJ TRANSIT Customer Portal or from NJ TRANSIT Ticket Vending Machines at all Newark Light Rail stations and at Allwood, Mothers, Willowbrook, and Route 23 bus park and rides.

You also have the option to add value through our customer call center at 862.229.7139.

Can I have tickets/passes and value on my FARE-PAY card?

Tickets/passes will be used from your FARE-PAY card account before cash value.  For example, if you have a pass or tickets on your fare card, it must be depleted before using store value. 

Can I use my FARE-PAY card to pay for multiple riders?

Yes, if you have stored value only, you can pay for up to four passengers.    

The validator showed a ‘low balance’ message. What should I do?

You can add value to your FARE-PAY card account online at the NJ TRANSIT Customer Portal, from NJ TRANSIT Ticket Vending Machines at all Newark Light Rail stations and at Allwood, Mothers, Willowbrook, and Route 23 bus park and rides, or through the Customer Call Center at 862.229.7139.

Where can I check my balance?

You can check the balance of your FARE-PAY card online after you register at the NJ TRANSIT Customer Portal, from NJ TRANSIT Ticket Vending Machines at all Newark Light Rail stations and at Allwood, Mothers, Willowbrook, and Route 23 bus park and rides or at 862.229.7139. 

How can I contact FARE-PAY Customer Service?

The FARE-PAY Customer Call Center can be reached at 862-229-7139, Monday through Friday from 7:00am to 5:30pm and weekends/holidays from 8:30am to 5:00pm. (Eastern Time).

Can I pay for a transfer with FARE-PAY?

With FARE-PAY, there is no need to purchase a transfer from the operator.  Simply tap on the validator of the transferring bus or on the platform validator at your light rail station and the transfer fare will be deducted from your fare card value.  If you are transferring to a bus, inform the operator of your destination and the transfer fare will be deducted from your fare card value.

A transfer will be applied if you are traveling:

  1. Within two hours from your initial tap
  2. Within the state of New Jersey
  3. For a one-zone ride only
Can I pay for a continuing trip with FARE-PAY?

Yes, as long as you have value on your FARE-PAY card account, simply tap on the validator and inform the operator that you want a continuing trip.  Then use your receipt for the subsequent bus.

How do I use a FARE-PAY monthly pass on Light Rail?

Simply board the Light Rail Vehicle and show your FARE-PAY card to the inspector when requested.

Registering Your FARE-PAY Card

Why should I register my FARE-PAY Card?

There are several benefits to registering your FARE-PAY card.  

  1. Your account balance and/or tickets are protected if your card is lost or stolen.
  2. Discounts are available to you based on your rider class once added to your profile (i.e. senior/disabled, Newark Light Rail underground fare) and are automatically applied when you tap at a reader.
  3. The customer web portal is available for account management, transactions, and trip review/history, refunds as well as many other self-service tools, allowing you to manage your account quickly and easily.
  4. You have access to the auto-reload feature, where you can set-up recurring monthly passes or value.

Click the NJ TRANSIT Customer Portal to register your FARE-PAY card.

How do I register my FARE-PAY Card?

If you have an existing Mobile app account or web ticketing account, you can sign in at the NJ TRANSIT Customer Portal and select FARE-PAY to register your card.  

New customers can register online at the NJ TRANSIT Customer Portal to create an account and register your card.

Can I register multiple FARE-PAY cards to my account?

Yes, you can add multiple FARE-PAY cards to your account.

Do I have to register my FARE-PAY Card?

Registering your card is not required, however there are many benefits to registering your card.  See “Why should I register my FARE-PAY card?”   

How will my FARE-PAY information be kept private?

NJ TRANSIT is committed to keeping your personal and financial information safe and secure. Please see the FARE-PAY privacy policy at https://www.njtransit.com/privacy-and-terms.

FARE-PAY Account Management

What service tools are available with my FARE-PAY account management?

Once your FARE-PAY card is registered at the NJ TRANSIT Customer Portal, you will have online access to your account and through the automated customer call center at 862-229-7139.  Access to the following account management tools are available to you after registering your card:

  1. Add value
  2. Buy tickets (monthly/ten-trip)
  3. Set up auto reload for tickets/passes or value
  4. Select rider class in your user profile for a reduced fare
  5. Selection of unique fares (Underground fare ticket selection for Newark Light Rail)
  6. Quickly check account balance
  7. View past trips and transaction history
  8. Balance protection if your card is lost, stolen or damaged
  9. Register multiple cards under a single account
  10. Refund tickets/passes
How do I set up auto reload on my FARE-PAY account?

Once your FARE-PAY card is registered, you can set up auto reload at any time.  To reload a pass or value to the card, click the “auto reload” button from the FARE-PAY home screen, choose the ‘Value’ or ‘Tickets’ option and follow a few easy steps.  It’s that simple.

What happens if my FARE-PAY Card is lost, stolen or damaged?

If your card is registered, you can log into your account and report your card lost/stolen.  Once you register your new card on your account, your previous balance will be updated/associated with the new replacement card.  

If your FARE-PAY card was not registered, you can purchase a new one from NJ TRANSIT Ticket Vending Machines at Newark Light Rail stations and at Allwood, Mothers, Willowbrook, and Route 23 bus park and rides.

How to refund a ticket product on your FARE-PAY card account?

Once your FARE-PAY card is registered at the NJ TRANSIT Customer Portal, you will have online access to your account. Once logged in, select the fare card number associated with the pass/ticket you want to refund and go to transaction history.  If the ticket is available for refund, you will see the refund icon under your ticket transaction tab.  Ticket refunds will be processed based on NJ TRANSIT’s current refund policy. Please note FARE-PAY card value is non-refundable. 

Customer Call Center

Phone: 862-229-7139
Operating Hours: Monday through Friday, 7:00 am to 5:30 pm, and on Saturdays, Sundays and Holidays, 8:30 am to 5:00 pm (Eastern Time).