NJ TRANSIT Passenger Experience Improvement Virtual Forum
The NJ TRANSIT Customer Advocate invites members of the public to share comments and suggestions regarding their experience using NJ TRANSIT Bus, Rail, Light Rail, and Access Link services. The purpose of these forums is to identify opportunities to improve the passenger experience at every stage of the journey.
Your valuable submission will inform a report that will be shared with the NJ TRANSIT Executive Team. Based on this feedback, they will develop a Rider Experience Improvement Plan - as directed by Governor Sherrill's Executive Order 16 - focused on enhancing key aspects of the customer experience, including:
- Cleanliness of NJ TRANSIT vehicles and facilities
- Accessibility of NJ TRANSIT facilities
- Public safety
- Digital experience
NJ TRANSIT customers are welcome to:
Attend any of the three virtual meetings:
Date Tuesday, March 31st Thursday, April 2nd Saturday, April 4th Time 6:00 PM - 8:00 PM 6:00 PM - 8:00 PM 9:00 AM-11 AM You can pre-register for priority speaking by filling in the form
An ASL interpreter will be available during the meeting for customers who are deaf or hard of hearing. If you are planning to attend a meeting and need language assistance, please contact Customer Service at 973-275-5555 so arrangements can be made.
At the appropriate time, join the meeting on Zoom.
If you want to attend the meeting on the phone, simply dial: +1 646 931 3860 Meeting ID: 819 0225 1858
- Take an online survey:
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If you want to share a suggestion directly with the Customer Advocate, fill in the dedicated form.
To share complaints and concerns about personal experience with NJ TRANSIT, contact NJ TRANSIT Customer Service team here.